In this TEDMed talk from a few years ago, Lloyd Pendlton explains how Salt Lake City, and the state of Utah, used the Housing First and Harm Reduction models, to reduce its chronic homeless population by 91% over ten years. He also explains how his understanding of the homeless issue, and homeless people, changed during that time. Most importantly, he explains the importance of trust in dealing with homeless people. This is the best video I've seen on dealing with homelessness in today's world.
Part of the change in thinking about homelessness in the last 25 years or so came from a Malcolm Gladwell article called "Million Dollar Murray." Here's a quick video explaining that idea.
"Million Dollar Murray" was first an article by Malcolm Gladwell that appeared in the New Yorker (February 13, 2006), and later was repreinted in his book, What the Dog Saw: And Other Adventures. That's a collection of Gladwell's articles from the New Yorker, that was published in 2009. I read the story in that book several years ago.
